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Frequently Asked Questions

  • Flights
  • Hotels
  • Trains
  • Car Rental
  • Airport Transfers
How to get cheap flights?

To book the cheapest flights, we suggest you to book your flights 6-8 weeks in advance, book flights from budget airlines, buy from flights sale, book indirect flights and avoid high traveling in peak tourist seasons.

When are flight tickets the cheapest?

Best days to book flights are Tuesday, Wednesday and Saturday. However, prices may fluctuate due to different factors.

Where can I travel to during Covid-19?

Some countries are gradually opening their borders. Please refer to Trip.com’s Countries’ entry restrictions page for details.

Can I Cancel My Flight Ticket?

You can cancel your flight ticket. However, only if your ticket qualifies, you can receive a refund. Most tickets are nonrefundable and are not eligible for a voluntary refund.

Do Airline Tickets Expire?

The expiration date for an airline ticket is one year from the day after it was issued. Sometimes, airlines will issue a ticket with specific travel date and time, which means the ticket has to be used for that flight, or it will be considered expired. 

What Is The Maximum Age For Children To Get A Free Flight Ticket?

Children younger than 2 years old are considered infants. Infants fly for free or pay approximately 10% of the adult fare. Some airlines do have sky cots/bassinets available on request on their aircraft (usually on long haul flights).

How can I request an extra service from the property?

If you’d like to request an extra service like an extra bed, early check-in or transportation to the property, please contact the property directly 1-2 days before arrival. There is no guarantee, but they may be able to help.

How can I request an early or late check-in or check-out?

If you’d like to request an early or late check-in or check-out, please contact the property directly 1-2 days before arrival. There is no guarantee, but they may be able to help.

Can I change the guest name for this booking?

It’s not possible to change any personal details like the guest name or email address.

Can I get extra beds/cots for child(ren)?

It depends on the property’s policy. Typically, additional costs for children (including extra beds/cots) are not included in the price. Please contact the property directly 1-2 days before your stay to find out more.

Are meals included in my booking?

Your confirmation email will list if any meals are included or not included. Depending on the property it may be possible to add a meal plan upon arrival. Please contact the property directly 1-2 days before your stay to find out more.

Can I make changes to my booking?

It’s not possible to make any changes to your booking. This includes actions like changing the stay dates, guest name or email address.


Can I add station parking to my ticket price?

You cannot add station parking to a ticket. Refer to local parking arrangements.

Do I need my booking confirmation to travel?

You cannot travel on your booking confirmation alone; you will need to have your tickets with you at all times. If you board a train with only your booking confirmation, you will be charged for a new set of tickets.

Your booking confirmation is for reference only; there is no requirement to have your booking confirmation with you when you travel.

Can I purchase train tickets for someone else?

Train tickets can be used by anyone; however, please remember when booking that, if you have selected free collection from a self-service ticket machine, the person collecting the tickets will need to take with them the card that was used to make the booking.

If you purchase on behalf of someone else, the tickets will have a sales receipt with the last 4 digits of the payment card, as well as the payment price.

What is an Open Return?

An Open Return ticket allows you greater flexibility in your travel, because you don’t have to choose the time and date of your return journey. Typically these tickets are valid for one month after the outward journey. Different types of Open Return ticket include:

  • Anytime Return – these tickets are fully flexible and there is no restriction on return travel
  • Off-Peak and Super Off-Peak Returns – these tickets are only available on specific Off-Peak services
Is VAT charged on train tickets?

VAT is not charged on train tickets.

How can I complain about disruptions to my rail journey?

If you would like to talk to someone about disruptions to your rail journey, please contact your individual train operating company directly.

What do I need to bring with me to pick up my car rental?

Please bring the following items with you when you pick up your car rental:

1. Your printed rental voucher.
2. A valid driver’s licence which has been valid for the required period of time. (The length of the required period of time may vary according to the rental supplier. If the rental supplier does not state a specific period of time which the license must have been valid for, then the default required period of time is one year.) If your driver’s licence is in a different language to the language of the country of use, a translated copy of your licence that meets local requirements must be provided.
3. The credit card provided by the main driver must have sufficient payment credit. At pick-up, a preauthorization fee will be taken as deposit.
4. A valid photo ID (your passport or other internationally accepted ID).

Important: Ensure you carefully read the terms and conditions provided by your rental supplier, and bring any additional items or documents required by your rental supplier.

Can I rent a car without a credit card?

A credit card is required for car rentals. A credit card must be used for car rental online payments, and is required to pay the deposit at pick-up.

Do I need to pay a deposit at pick-up?

Yes, you need to pay a deposit at pick-up to protect against damage and loss. The deposit is payable when you arrive at the branch for pick-up. The deposit amount is decided by the rental supplier; please contact your rental supplier directly if you have any related queries.

How far in advance should I book an airport transfer?

When booking an airport transfer, you may need to consider regional time differences as well as the level of demand for cars and drivers across different seasons and regions. We generally recommend booking your transfer 48 hours in advance to account for these factors, but keep an eye on airline and airport announcements too. Please note: All airport transport times are in local time, so please take this into account when booking.

How many items of baggage will fit in the car?

For detailed information about a car’s passenger and baggage capacity, please refer to the car information page. Generally, when calculating baggage capacity, 1 item of baggage is taken to be a single 24-inch suitcase, and baggage that exceeds this should be treated as 2 items.

Can I specify the car brand I want?

You can select a car type when you book your airport transfer (such as a compact 5 seater or standard 7 seater). Unfortunately, it currently isn’t possible to select a specific brand.

Can I bring baggage with me during my airport transfer?

It is generally possible to bring baggage with you when you travel, but to ensure a safe trip, please do not place baggage upright, and select a car which is suited to your passenger and baggage requirements.

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