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Frequently asked questions
Please bring the following items with you when you pick up your car rental:
1. Your printed rental voucher.
2. A valid driver’s licence which has been valid for the required period of time. (The length of the required period of time may vary according to the rental supplier. If the rental supplier does not state a specific period of time which the license must have been valid for, then the default required period of time is one year.) If your driver’s licence is in a different language to the language of the country of use, a translated copy of your licence that meets local requirements must be provided.
3. The credit card provided by the main driver must have sufficient payment credit. At pick-up, a preauthorization fee will be taken as deposit.
4. A valid photo ID (your passport or other internationally accepted ID).
Important: Ensure you carefully read the terms and conditions provided by your rental supplier, and bring any additional items or documents required by your rental supplier.
A credit card is required for car rentals. A credit card must be used for car rental online payments, and is required to pay the deposit at pick-up.
Yes, you need to pay a deposit at pick-up to protect against damage and loss. The deposit is payable when you arrive at the branch for pick-up. The deposit amount is decided by the rental supplier; please contact your rental supplier directly if you have any related queries.