Trains and Buses

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Frequently asked questions


Can I add station parking to my ticket price?

You cannot add station parking to a ticket. Refer to local parking arrangements.

Do I need my booking confirmation to travel?

You cannot travel on your booking confirmation alone; you will need to have your tickets with you at all times. If you board a train with only your booking confirmation, you will be charged for a new set of tickets.

Your booking confirmation is for reference only; there is no requirement to have your booking confirmation with you when you travel.

Can I purchase train tickets for someone else?

Train tickets can be used by anyone; however, please remember when booking that, if you have selected free collection from a self-service ticket machine, the person collecting the tickets will need to take with them the card that was used to make the booking.

If you purchase on behalf of someone else, the tickets will have a sales receipt with the last 4 digits of the payment card, as well as the payment price.

What is an Open Return?

An Open Return ticket allows you greater flexibility in your travel, because you don’t have to choose the time and date of your return journey. Typically these tickets are valid for one month after the outward journey. Different types of Open Return ticket include:

  • Anytime Return – these tickets are fully flexible and there is no restriction on return travel
  • Off-Peak and Super Off-Peak Returns – these tickets are only available on specific Off-Peak services
Is VAT charged on train tickets?

VAT is not charged on train tickets.

How can I complain about disruptions to my rail journey?

If you would like to talk to someone about disruptions to your rail journey, please contact your individual train operating company directly.

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