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Frequently asked questions

How can I request an extra service from the property?

If you’d like to request an extra service like an extra bed, early check-in or transportation to the property, please contact the property directly 1-2 days before arrival. There is no guarantee, but they may be able to help.

How can I request an early or late check-in or check-out?

If you’d like to request an early or late check-in or check-out, please contact the property directly 1-2 days before arrival. There is no guarantee, but they may be able to help.

Can I change the guest name for this booking?

It’s not possible to change any personal details like the guest name or email address.

Can I get extra beds/cots for child(ren)?

It depends on the property’s policy. Typically, additional costs for children (including extra beds/cots) are not included in the price. Please contact the property directly 1-2 days before your stay to find out more.

Are meals included in my booking?

Your confirmation email will list if any meals are included or not included. Depending on the property it may be possible to add a meal plan upon arrival. Please contact the property directly 1-2 days before your stay to find out more.

Can I make changes to my booking?

It’s not possible to make any changes to your booking. This includes actions like changing the stay dates, guest name or email address.

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